Production Analyst

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So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Production Analyst

• nThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposuren
• We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• nHone your existing analytical skills and advance your career in this exciting, fast paced role
• nWe're offering this role at associate level

nWhat you'll do

nAs a Production Analyst, you'll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We'll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

nIt's a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You'll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.

nYour role will also involve:

• nCollaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
• nRegularly attending the feature teams refinement and planning sessions
• nIdentifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• nBuilding a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

nThe skills you'll need

nWe're looking for someone with technical knowledge and experience including platform, technology, products and domains. Along with this, you'll bring experience of working in an Agile or DevOps environment with continuous delivery and continuous integration.

nWe're also looking for:

• nAt least one to two years of Production Support / Service Management experience in supporting Workday SaaS application
• nStrong functional and/or technical experience in managing production incidents, handling cases/queries, performing EIB uploads, and data remediation
• nStrong experience in carrying out root-cause analysis / troubleshooting activities and resolving complex Workday production issues
• nStrong experience/exposure in delivering enterprise HR applications leveraging Agile/Scrum framework

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How we're building the digital bank of the future

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It's a perfect time to join the digital revolution with us in a technology role, and we've a wide range of opportunities available. Discover what's surprised some of our colleagues about their job and see what it's like to be part of our innovative team.