Product Support Engineer

Early Applicant

Exp: 6-8 Years

Job Description

Position: Product Support Engineer

Employment Type: Full Time

Location: Kochi

Responsibilities Include

Knowledge in Python, Django, Django Rest Framework, JIRA and PostgreSQL.
Write, test, and deploy code using established coding standards and procedures.
Stay on track by following best practices and established processes for large, complex projects.
Maintain, refine, and troubleshoot challenges with existing software to make sure it's up to code.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal DevOps and Engineering team
Effective collaboration with the team
Prioritizing and managing several open issues at one time

Skills Required

6 months of experience working in Django Rest Framework is expected.
Understanding of the threading limitations of Python, and multi-process architecture.
Understanding of fundamental design principles behind a scalable application.
Knowledge in developing, enhancing, and supporting application systems
Desire to make a career in Product Support
Aptitude for problem solving and attention to details and diligence
Ability to diagnose and troubleshoot technical issues related to Cloud-based SaaS applications
Team player, organized and good communication skills, and ability to meet deadlines and deliverables