We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey with Valorx.
Join the fast-growing team at Valorx! Your work will have a substantial impact on the success of our customers and our company. And you will love doing it with us along the way.
Responsibilities:
- Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx value and features to potential and existing customers
- Support customers on their technical queries
- Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information
- Have good documentation skills and contribute to the maintenance of SOPs
- Work independently, prioritize & schedule work assignments based on deadlines
Minimum Requirements:
- Relevant professional experience. 3+ years of relevant Technical Support experience required
- Deep expertise of Salesforce architecture, best practices, and CRM business concepts
- Work experience with any Salesforce Cloud or Salesforce Admin knowledge will be advantageous
- Must have experience dealing with customers via the chat box
- Deep knowledge of declarative approaches to Salesforce customization methodologies including custom objects, relationships, formulas, validation rules, and process automation
- Excellent communication skills. You can articulate complicated concepts to non-technical people while maintaining the ability to speak credibly to highly technical people
- Good knowledge of SQL Syntax and database concepts
- Understanding and experience of using REST APIs and debugging requests and responses using Postman and Browser Developer tools
- Comfortable with working in US time zones
- Fast learner. You have a proven capacity to absorb new concepts and quick technologies
- Thrive under pressure. You perform well under uncertainty, high pressure, and high impact conditions
Compensation & Benefits
- Competitive salary
- Medical insurance
- Parental leave
- Empathetic and collaborative culture that embraces diversity
- Professional development and substantial growth opportunities
- Creative freedom and the ability to make a mark in our company
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