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As a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing.
You will provide Support via Channels such as Email, Chat & Social Media around the clock 24/7.
Also actively participate in the Product Team, Engineering Team, Customer Success Team, and Customer Engineering Team for incorporating customer feedbacks and improve product.
Desired experience:
Min 1 year.
In-depth knowledge of fundamentals on networking concepts
Strong verbal and written communication skills in English
Analytical and problem-solving skills
Basic technical troubleshooting skills (L1)
Preferred hands-on Exp on or at least a good understanding of the below tools such as CURL /Postman / SOAPUI
Experience in supporting any SAAS product
What will you do
Take ownership of support tickets and manage effective customer communication
Ability to understand customer issues with business impact and maintain the defined SLA for better customer experience
Participate in training new joinees.
Discuss with business and product team and give customer feedbacks
Date Posted: 27/11/2024
Job ID: 101586713
Founded in 2015, TripGain is a leading innovator in business travel and expense management with a global presence spanning the US, UK, and Dubai. Trusted by over 300 corporates and serving 100,000+ business travelers, we are transforming how organizations manage travel with cutting-edge technology and a customer-centric approach. As a futuristic, tech-driven company, we leverage AI-powered solutions to simplify processes, enhance efficiency, and deliver exceptional value. Join us to be part of a globally impactful team shaping the future of the Travel & Expense sector!
