Our client is a global railway infrastructure equipment and technology company and they are seeking a Product Support Engineer to be based in India and reporting to the Technical Director based in the UK.
Job Purpose
- To support the company's operating companies and other agencies by dealing with technical enquiries for the use of the company's products, assessing technical enquiries for the use of the company's products in relation to commercial/in-service requests and supporting contractors building railways and manufacturers of sleepers, switches & crossings, etc.
Key Result Areas
- Provide technical advice, guidance and training to the sales team, contractors, test organisations and end users of products, with respect to the product and any equipment necessary for the installation, extraction and general use of these fastenings products.
- Contribute to the development and evaluation of hand tools, sleeper mould plates, gauges and other ancillary equipment, requesting other Technical Department resources as necessary.
- Advise the client's companies using the e-form database on technical suitability and availability of existing designs that are compliant with customer requirements and are safe and fit for purpose. Composing specification compliance statements as required in response to customer specifications submitted.
- Identify aspects of customer requirements that are not met by existing systems so that new product design work can be initiated, preparing design inputs and sketches for the Design / Drawing office.
- Compilation of necessary design calculations as technical justification of new or existing fastening assembly designs. Become proficient in the use of in-house design and calculation software.
- Review and check drawings with respect to function and applicability to customer requirements and pass them on for final approval.
- Strong engineering background with a strong working knowledge of railway permanent way engineering.
- Fluent local speaker, ideally a local, to understand the local thinking
- Have excellent spoken and written English
- Need to be of a standing that will be taken seriously at a senior level
- Excellent communicator at all levels and be able to communicate with people at all levels, inside and outside of the company.
- Not afraid to get their hands dirty from time to time.
- Prepared to undertake extensive travel.
