General information
Country
India
State
Karnataka
City
Bengaluru
Job ID
41174
Department
SaaS
Description & Requirements
A Day in The Life Typically Includes:
- Works in shifts, which includes India night hours. Analyst is flexible to work all shift hours per business needs.
- Transitions smoothly to live support following product training.
- Offers seamless remote technical support as prescribed in internal department procedures, to Infor customers who are using the Infor POS product.
- Meets or exceeds monthly team and individual goals.
- Possesses good technical aptitude to quickly learn Infor POS software and hardware systems.
- Understands and follows department policies and procedures.
- Communicates efficiently with global customers. Strong knowledge of the English language & communication skills, ability to work in a team and good customer service skills are key.
- Reports to a manager or team lead.
Required skills:
Exp : 2+ Years
Location: Bangalore
- Linguistical abilities: Proficiency in the English language (written & verbal) & customer service skills.
- . Previous experience with Point of Sale, restaurant, or hospitality work environments.
- Technical skills: operational expertise on hotel operating software systems (Property Management Systems/PMS or Point Of Sale Systems/POS) and proficiency in basic Microsoft applications (word, ppt, excel) is a must.
- Technical skills in PC troubleshooting to include Windows desktop operating systems (Windows 7/10/11), TCP/IP networking, including troubleshooting using O/S command line utilities, DHCP vs fixed IP addresses, and IP networks/subnet masks, knowledge of peripherals devices including receipt printers, barcode scanners, credit card terminals, and the ability to understand SQL databases and queries.
- Prior experience working in a customer service centric environment.
Preferred Qualifications:
- Technical certifications in networking, SQL, operating systems, or others.
- Previous experience using a CRM to log and work incidents such as: Salesforce, Zendesk or ServiceNow would be considered an asset.
- Additional knowledge of computer applications, SQL certification and such is a plus.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
