This position is to provide technical support and troubleshoot issues for customers of Infor Hospitality products, ascertain the nature and severity level of the customer s issues and determine the best resource in Support to work the incident.
Excellent support is vital to customer retention.
Basic Qualifications:
Graduates with Bachelor of Hospitality Management / Diploma in Hospitality (IHM or similar institutes) or Post Graduate degree in Travel and Hospitality/Bachelor of Science/Engineering graduates. (Computers IT have an edge)
Bachelor of Computer Applications/ Master of Computer Applications
(Exceptions will be decided by the director.)
The candidate should be from Software or Hospitality (*domain) background.
Candidates with domain experience of more than five years specified but willing candidates with more experience may apply too.
Exposure to Front office or Property Management Software is preferred.
Adequate Communication skills to interact with Infor s global customers and analysts.
Good command of English Language, free from mother tongue and regional language influence.
Willingness to comply with Infor s requirements to ensure information security.
Preferred Qualifications:
BHM graduates are preferred.
Longer periods of Front Office experience
Good written and verbal English language skills (including Active Listening)
General product knowledge.
Proficiency in SQL and Databases.
Bonus points for Candidates from Software/IT or Hospitality (*domain) background.
Applies the product/technical/functional knowledge to arrive at effective and quick solutions.
Customer oriented with attention to detail.
Ability to work with different working styles in a team environment.
Passionate about individual, team, and organization s success.
Develops and maintains smooth working relationships with coworkers in one s own and other departments.
Ability to adapt to new technology and stays informed about industry practices.
Demonstrates self-learning ability to develop technical knowledge, skills, and self-improvement.
Good data entry skills. (Types 30-40 words per minute)
General Computer Skills, Microsoft Office, and operating systems a plus.
