Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
About PTC (NASDAQ: PTC)
PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.
Job Title- Product Specialist ( Technical Support Engineer)
Job Location: Gurgaon
About Role:
In this role, you will be a trusted technical advisor to our customers and management. You will be working with a highly skilled and experienced Servigistics Technical Support team who are the voice of our customers. You will work cross-functionally; advocating on the customers behalf to ensure a positive customer experience.
Day-To-Day:
Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectations
Provide solutions and/or workarounds to resolve difficult/complex technical issues
Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutions
Provide support for customer escalated cases, if required
Ensure continuous knowledge transfer and customer self-help; by documenting developed solutions that are aligned with our KCS best practices and standards
Take responsibility for continuous improvement and development by participating in training/workshops as required
Manage assigned cases; utilizing Sales Force to track, document, monitor, and communicate customer expectations, issues, status, action items, and deliverables
Practice and support our ISO 9000 processes
Provide backline support by collaborating, assisting, and sharing knowledge with local and cross functional teams as needed
Work with peers worldwide to provide first class support for mission-critical customer issue
Address enterprise down situations with utmost priority to ensure high availability of Application services provided to customers as per the defined SLA..
Preferred Skills and Knowledge:
Experience with SQL for Oracle and SQL Server databases
Working knowledge of ETL tools like Informatica / Kettle to help resolve issues with the nightly batch jobs.
Experience with Open-Source Technology (such as Apache Web-Server, Apache Tomcat)
Solid understanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
Broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades
Experience in implementation or support of enterprise business applications on Java technology
Preferred Experience:
Available to work 24x7 and willingness to support weekend shifts when scheduled
Exposure to implementation, support, consulting, or development in enterprise business applications.
Strong troubleshooting and diagnostic ability, tuning and/or changing complex applications to optimize the product to perform to customer expectations
Exposure to enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware)
Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible
Basic Qualifications:
Bachelor's degree in Computer Science, Information Systems, or Engineering with
- 6 to 2.5 years of work experience.
Why PTC
With a culture that is innovative, inclusive, and inspiring, PTC is the perfect place to build a fulfilling career. We are a diverse ecosystem of more than 6,000 employees worldwide who are making an impact on the industry and on the world. We are passionate, ambitious, and bold. We embrace change and celebrate employees who are challenging the status quo. Innovation happens every day and within every team at PTC. We are curious, lifelong learners who also like to have fun!
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status.
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us
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