Job Summary
We are seeking a highly motivated and experienced Product Owner to join our team and contribute the development of the Straight2Bank Mobile App. The ideal candidate will ensure that our mobile app meets the needs of our clients and aligns with our business goals. You will work closely with cross-functional teams, including development, design, marketing, and customer support, to deliver a seamless and engaging mobile banking experience. Your role will involve establishing and sizing product requirements, managing the product backlog, and continuously improving the app based on user feedback, business goals, and market trends.
Key Responsibilities
- Support the vision, strategy, and roadmap for the CIB mobile app and work alongside stakeholders to drive the execution and delivery of the product backlog. Develop new features and functionalities based on customer feedback and market trends to improve existing product offerings and/or to develop new ones.
- Manage, plan, and drive the CIB mobile product backlog, from initial conceptualisation, design of prototypes, implementation, and testing, launch on app stores, to post go-live gathering of customer feedback to constantly reiterate and improve on the product offerings.
- Effectively translate business requirements, uses cases into user stories through JIRA / ADO / Confluence.
- Work with stakeholders towards delivery OKRs for Mobile app including usage, usability, and UX metrics.
- Conduct/manage user acceptance tests (UAT, PVT, pilot testing) to support commercialisation of the mobile app onto relevant app stores.
- Lead market research efforts and analyse user feedback to identify opportunities for improvement.
- Ensure smooth rollout and adoption of the mobile app, manage pre and post implementation activities, conduct training and commercialization sessions with client service partners and coverage teams.
- Work closely with commercialization and support centre product teams to manage the mobile app artefacts, ensure that materials are up to date and relevant based on latest developments.
- Stay up-to-date with industry trends and emerging technologies to keep the app competitive and innovative.
- Maintain close working relationship with Tech team (dev, support) to resolve defects/issues.
- Engage actively with the business partners, product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the app features and encourage a participative attitude to elicit business and client participation and ensure overall success of the mobile app delivery.
Qualifications
- Education: Engineering, Product Management
- Training: Data Analysis / Analytics, Design Thinking
- Certifications: Agile, Scrum
Strategy
- The role sits within CIB's Digital Channels & Data Analytics (DCDA) Team, where we are building a complete end-to-end, digital-first client journey from onboarding, transacting to servicing and reporting. We are passionate about developing and delivering best-in-class digital client experience through consistent, well designed, contextual user journeys across all our client touchpoints such as the web and mobile.
Business
- In Standard Chartered Bank's Corporate & Investment Banking (CIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities. The role sits within CIB's Digital Channels & Data Analytics (DCDA) Team.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
- 4+ years proven experience as a Product Manager or similar role in a mobile app development environment.
- Hands on mobile app development by using Agile methodology
- Ability to make Data informed decisions
- Strong understanding of mobile app development processes and methodologies.
- Ability to work in a high pace, high pressure environment
- Flexibility, adaptability and comfort with changing circumstances in a dynamic business environment
- Excellent communication and collaboration skills.
- Strong analytical and problem-solving skills.
- Deep familiarity with Agile methodology.
- Analytical mindset with the ability to use data to drive decisions.
- Team player and work well under pressure and with deadlines.
- Experience in the financial services industry is a plus.
- Bachelor's degree in a relevant field.
Role Specific Technical Competencies
- Mobile App Development
- Agile & Scrum
- Data Analysis
- Programming Knowledge
- Technical Writing
- EX Design
- Quality Assurance
- Cybersecurity
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
