Product Owner
Job Description
Opportunity Summary
We are looking for an enthusiastic and dynamic individual to join Upland India as a Product Owner for our Upland Rant and Rave product. You should have an overall industry experience of 3-5 years as a Business Analyst / Product Owner delivering technology enabled solutions. Prior experience in the consumer feedback industry will be an advantage.
What would you do
- Identify and manage existing and emerging risks from business activities and job role
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
- Facilitate the analysis and design of technology solutions supporting delivery functions to ensure business needs are met
- Drive the gathering of requirements using interviews, requirements workshops, surveys, business process analysis, use cases scenarios, task inquiry and workflow analyses
- Participate in analysis and verification of requirements for completeness, consistency, comprehensibility, feasibility, and conformance to standards
- Translate requirements from Product Managers into epics and stories for the team with clear criteria around acceptance and behavior
- Facilitate traceability of approved and base lined artifacts throughout the solution development life cycle to include specifications, design, development, testing, implementation, and defect prioritization
- Collaborate with quality assurance resources and subject matter experts to establish the testing approach including usability and performance needs
- Assist quality assurance leads with the planning and review of test artifacts
- Collaborate with other Product team members across Upland and adopt / contribute to best practices on product development
- Facilitate clarification and active participation in defect management activities to confirm requirements and SLAs are being met
- Manages change control activities for affected system artifacts
- Manage the agile development process including standups, sprint planning, and refinement.
What are we looking for
Technical Skills
The following skills are needed for this role.
Experience
- 3 - 5 years of experience as a Business Analyst / Product Owner delivering technology enabled solutions.
Primary Skills
- Product development
- Product roadmap
- Stakeholder management
- AGILE
- SCRUM
Secondary Skills (nice To Have)
- Working with engineering teams and customers and like to deliver value
- Familiarity in handling complex and ambiguous problems with a flair to break them down into manageable problems and come-up with creative solutions
Soft Skills
- Take ownership of the problem right from the start and take actions with proactive communication
- Experience working in a distributed team
- Strong written and verbal communication skills directed to technical and non-technical team members
- Willingness to take ownership of problems and seek solutions to meet customer needs
Growth Skills
- Ability to apply creative problem solving and manage through ambiguity
- Ability to work under remote supervision and with a minimum of direct oversight
Qualification
A Bachelor's degree in Computer Science or equivalent
This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting.
Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.
About Rant And Rave
Rant and Rave customer engagement software manages millions of customer interactions for leading brands across several industries. We transform customer engagement, capture feedback with ease, and deliver outstanding experiences. Including Feedback collection, sentiment analysis, data visualization, customer recovery, and front line engagement.
About Upland
Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.
