We are hiring a Product Operations Executive for a growing applied AI start-up using technology to make online dating and matchmaking more efficient and healthier.
Job Description:
- In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback.
- As the process is automated, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.
Requirements:
- 1-2 years experience in client management/customer care, preferably at a leading business process outsourcing firm
- Outstanding communication, empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs
- Exceptional organizational and time-management skills to manage multiple clients simultaneously. A high bar on excellence
- Working knowledge of Excel
- High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions
- Bachelor's degree in psychology, sociology, or a related field is preferred, but not required
