Who We Are
Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.
The world's most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024!
Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.
Come join one of the most innovative teams on the planet!
What You Will Do:
As a Product Operations Analyst at Moveworks, you will be a core pillar of the product management team working closely with Product Leads at Moveworks to drive operational excellence between Product and our customer-facing teams. You will also support Product Managers to make high-quality, data-advised decisions, as well as scale product knowledge throughout the organization.
- Coordinate key special projects between Product and Engineering
- Coordinate product documentation needs as part of the product lifecycle to ensure customers have the appropriate context on new releases and how the product works
- Support operations to communicate product roadmap
- Support operations to manage feature requests
- Support operations to manage customer escalations
Who You Are:
- 2 - 4 yrs of Exp with managing product operations
- Excited to establish and execute processes in an constantly evolving environment
- Ability to think strategically and roll up your sleeves to get things done
- Strong interest in learning about an enterprise, machine-learning product and making an impact within a fast growing organization.
- You embody the principles of operational excellence, and have a track record of leading and delivering end-to-end execution of complex programs.
- You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholder and build meaningful relationships
- You are adept at building empathy for your internal/external stakeholders, and you tailor your approach based on your audience.
- You are capable of navigating ambiguity, and you get energy from creating structure and processes to facilitate decision-making.
- You have a talent for communication and an ability to explain dense, technical topics to non-technical stakeholders.
- You have a point of view on how to improve our processes, and the initiative to drive these improvements.
- You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed
- Experience in leveraging tools like Notion and Salesforce is a strong plus.
- Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors.
Moveworks Is An Equal Opportunity Employer
- Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
