Role Description: Were seeking a proactive and ownership-driven Product Manager to lead our Customer Experience, Operations and Internal Tooling initiatives. This role is integral to our mission to deliver world class experience to our users/partners by enabling our internal operations and sales/revenue teams via the right set of products.
Roles and Responsibilities:
- Develop and execute strategies to reduce customer contacts and manual intervention; aligning closely with engineering and operations teams.
- Conduct in-depth market, customer, and user research (both quantitative and qualitative) to understand the user/partner behavior, and their needs.
- Build internal tools and empower leaders, sales/revenue and ops team to resolve user complaints. Track C-Sat, NPS score, Trust Pilot score, etc. and work to improve them.
- Build and own internal automation tools to enable specifically the revenue team among others.
- Own the user feedback and work together with the rest of the product and other stakeholder teams to ensure that they are solved.
- Work closely with different stakeholders across departments to manage differing expectations.
- Lead competitive analysis to ensure Transak has the best user experience.
- Write clear and effective product specifications, assisting engineering in defining technical specifications.
- Actively contribute to fostering a friendly, collaborative, and entrepreneurial work environment.
Qualifications:
- Minimum 4 years of experience as a product manager in owning customer operations and/or internal products and managing high-impact projects.
- Strong data analysis skills, with a focus on metrics-driven decision-making.
- Passion for quality, attention to technical details, and user experience.
- Excellent communication skills, with the ability to convey complex ideas effectively.
- Enthusiasm for Transaks vision and a desire to contribute to the development of next-generation apps.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career advancement.
- A dynamic, inclusive, and supportive work culture.
- A chance to be at the cutting edge of the blockchain industry.
