About Knowmax
Knowmax.ai empowers businesses to deliver superior customer experiences by providing them with the tools and insights they need to effectively manage knowledge, automate support processes, and engage with customers across multiple channels. We have helped unicorns & Fortune 500 companies globally revolutionise the way they create, curate, and consume CX knowledge.
We're profitable, bootstrapped, and growing fast!
Position Overview
As Knowmax's first Product Manager, you will play a pivotal role in shaping the vision, strategy, and roadmap of a product used by tens of thousands of users around the world. You will work closely with the CEO & CTO and be part of the core decision making team, translating market insights and customer feedback into actionable plans.
This is an exciting opportunity to make a significant impact from the ground up. If you're passionate about building products that make a difference and enjoy working in a fast-paced setup, then we'd love to hear from you.
Join us in shaping the future of Knowledge Management and revolutionizing the way businesses operate.
Role : Product Manager
What will you do
Data And User Feedback Analysis
- You will be responsible for creating analysis strategy and culling out insights for data as well as user feedback.
- Identify and Prioritise areas of non-linear impact and drive product improvements and optimisations.
Championing Customer First Mindset
- Understand the customer, their needs, and identify opportunity areas that can have a needle moving impact on customer experience.
- Conduct market research to identify trends, user needs, and competitive landscape
- Have a customer centric mindset and be focused on customer needs and wants. Be an advocate for the customer.
Product Implementation
- Work with the engineering team to aid in the entire product development lifecycle.
- Define product features, specifications, and user stories.
- Report bugs and issues in the product backlog and work with dev team to get them resolved promptly.
- Assist in new feature rollouts by testing product modules and features to ensure quality and functionality of the platform.
Support And Assist Allied Teams
- Develop, aid and maintain product documentation, including and not limited to user guides and release notes.
- Help create and manage training materials for internal teams and end-users.
- Support the creation of marketing collateral, presentations, and other materials to promote the product.
Cross-functional Collaboration
- Partner with multiple internal stakeholders to drive product roadmap and ensure a unified product vision.
- Facilitate effective communication and collaboration between multiple departments and stakeholders to resolve conflicts and drive product initiatives.
- Create journey maps of user interaction and identify pain points and areas of building brand loyalty.
Skills And Competencies
- Bachelor's degree in engineering/ business, or related field (MBA would be an added advantage)
- 2-4 years of hands-on product management experience is a must
- Strong comfort with data and ability to stitch stories and recommendations through data insights [Strong analytical and problem-solving skills]
- Self-starter, hustler - we work at a very rapid pace
- Proven experience in product management or related roles
- Ability to connect with internal stakeholders to drive product outcomes [ Excellent communication and interpersonal skills.]
- Entrepreneurial spirit with a passion for innovation, problem-solving, and driving results in a fast-paced startup environment
- B2B SaaS experience is highly preferred
