Our Digital unit is responsible for leading BT's digital transformation, delivering brilliant customer experiences and creating the innovative products and services our customers need.
BT's future will be defined by our ability to rapidly bring compelling, innovative ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.
Digital's role is to drive all elements of that equation, from digital innovation through platform delivery and product development, and to do so with absolute focus on our customers. Whether it's creating services like connected care solutions that help you track your loved ones wellbeing, or security apps that guard against cyber attacks, Digital is about leading BT's digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale.
When we say you're welcome here at BT, in line with our manifesto of being sustainable, responsible and inclusive we really mean it. We want our teams to fully represent the communities and customers we serve.
We're open and understanding, so if you need us to make some adjustments to the interview process, let us know. We encourage and celebrate working flexibly, whether that means working certain hours to help with your lifestyle. Talk to us and let's see what we can do.
Why this job matters
The Product Manager (IC) executes a range of workstreams in product development programs across BT Group, managing the implementation and maximal impact of company product strategies, product management, user experience (UX), software engineering, and analysis across multiple product lines.
What You'll Be Doing
1 - Executes a range of workstreams in the implementation of product management vision and strategy.
2 - Identifies new products or enhancements to existing products by understanding and analysing user needs, BT Group's current product suite and business requirements of internal functions like sales and delivery.
3 - Collaborates with analytics and engineering teams, and interfaces with cross functional stakeholders e.g. executives, sales, product, marketing, legal, and customer success teams to fulfill the product backlog using Scrum/ Agile methodologies.
- Creates and develops high quality work for product roadmapping, mockups, wireframes, POCs(points of contacts), specification writing and product schedules.
- Contributes towards the continual assessment of the needs of customers, tech teams and stakeholders in defining and evolving the product strategy.
- Ensures accurate and formal product documentation such as feature sheets and user guides.
- Ensures constant analysis of customer behavior, developing metrics and cultivating novel techniques to help our customers.
- Contributes towards comprehensive product requirements to instrument new tracking events, build data tools, pipelines, analytic dashboards and visualisations.
- Mentors other product management professionals, helping to improve the team's abilities by acting as a technical resource.
- Champions, continuously develops and shares with team knowledge on emerging trends and changes in product management.
The Skills You'll Need
Backlog Prioritisation
User Story Definition
Product Discovery & Experimentation
Partner Selection
Product Lifecycle
Objectives and Key Results (OKR) Definition & Tracking
Product Strategy
User Experience Design
Stakeholder Management
Product Roadmapping
Platform/ Technology Architecture & Feasibility
Data Analysis
Agile Methodologies
Project/Programme Management
Decision Making
Growth Mindset
User Research
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
