Job Description
3DX PDPO operation lead (GSR8), based in India, primary responsibilities taking care of 3DX software products that include providing on time support for 3DX users, work closely with service provider for the proactive monitoring, build metrics for the incident management, establish communication with customers for the regular incident status and build triage for problem/Change/knowledge management, he is responsible for 3DX Infra management, innovations to bring improvements in Application monitoring/observability such as Automation of jobs in CI/CD pipeline.
Responsibilities
- Ensures robust Incident Management for critical issues over a range of time zones. Able to work across different stakeholders to drive issues to a timely resolution.
- Champions a proactive monitoring strategy that includes coverage across all dependent services, effective triage of alerts and root cause identification
- Delivers effective communication of incidents as appropriate, with ongoing status updates.
- Work closely with Suppliers, PDO & Server operation team for the functional and load testing automation to validate 3DX updates to reduce/eliminate manual testing.
- Seeks to understand industry trends and challenges status quo with innovative ideas; Challenges the notion it can't be done.
- Collaborate with Suppliers, PDO & Servers team Provide regular incident status and build triage for problem/Change/knowledge management.
- Work with CFT including suppliers to provide high quality troubleshooting, defect identification, remediation, and testing.
- Communicate often and openly with the team by being responsive to in-person prompts.
- Removes blockers and orchestrates dependencies across product lines.
Qualifications
- Incident management Triaging, problem management, knowledge management, minimum experience 6+ years
- Innovative mindset/competencies
- Experience Customization, Enhancements, Automation, applications monitoring in Servers
- Handling IT support team that helps users / supplier's engineers when they are dealing with a technical problem.
- Application development, Enhancements and integrations using latest technologies like API, WebService.
- Knowledge in Problem solving skills using 5Ys, Six Sigma, 5D & 8D analysis.
- Experience and Functional Knowledge on PLM tools, Teamcenter, ENOVIA (added advantage)
