Company Overview
NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.
About The Role
The Head of Product will be responsible for overseeing the entire product lifecycle, with a strong focus on certification development and e-learning initiatives. This role requires a strategic thinker with a robust background in AI, blockchain, and education technology. The ideal candidate will have a proven track record of developing and managing e-learning products and certification programs that meet the needs of a diverse, global audience. They will work closely with cross-functional teams, including engineering, instructional design, marketing, sales, and customer support, to ensure the successful delivery of high-quality certifications and e-learning products that drive business growth
Key Responsibilities
Product Strategy & Vision:
- Develop and articulate a clear product vision and strategy that aligns with AI CERTs business objectives, focusing on certification development and e-learning solutions.
- Identify and prioritize product opportunities based on market research, customer feedback, and competitive analysis.
- Ensure that the certification and e-learning product roadmap aligns with the overall business strategy and goals.
Certification & E-Learning Product Development
- Lead the development of certification programs and e-learning products from concept to launch, ensuring timely and high-quality delivery.
- Collaborate with instructional designers, subject matter experts, and engineering teams to create detailed product specifications and requirements for certifications and e-learning modules.
- Oversee the development and implementation of new certification features, e-learning tools, and content, ensuring they meet industry standards and learner needs.
Market & Customer Insights
- Conduct market research to identify trends, opportunities, and threats in the AI, blockchain, and certification markets.
- Gather and analyze learner feedback to inform product decisions and improvements in both certifications and e-learning content.
- Monitor competitor products and strategies to ensure AI CERTs remains competitive and innovative in the certification and e-learning space.
Cross-Functional Collaboration
- Work closely with the marketing team to develop go-to-market strategies for certifications and e-learning products, ensuring successful launches.
- Partner with the sales team to provide product training and support, enabling them to effectively sell AI CERTs certification and e-learning offerings.
- Collaborate with the customer support team to address product-related issues and improve the certification and e-learning customer experience.
Product Performance & Analytics
- Define and track key performance metrics for certifications and e-learning products to evaluate their success.
- Use data-driven insights to make informed decisions and optimize product performance.
- Continuously assess certification and e-learning product performance and customer satisfaction, making adjustments as needed to improve outcomes.
Team Leadership
- Build, mentor, and lead a high-performing product team, with a focus on certification development and e-learning innovation.
- Set clear goals and expectations for the product team, providing regular feedback and coaching.
- Collaborate with HR to attract, hire, and retain top talent in product management and instructional design.
Innovation & Thought Leadership
- Stay up-to-date with the latest advancements in AI, blockchain, certification, and e-learning technologies.
- Drive innovation within the product team, encouraging the exploration of new ideas and technologies, particularly in e-learning and certification development.
Requirements
- Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Engineering, Education Technology, Business Administration). An MBA or advanced degree in a technical or educational field is a plus.
- Minimum of 10 years of experience in product management, with at least 5 years in a leadership role. Experience in AI, blockchain, certification programs, or e-learning product development is highly preferred.
- Strong understanding of AI, blockchain, and e-learning technologies. Ability to work closely with engineering and instructional design teams.
- Proven ability to develop and execute product strategies that drive business growth and customer satisfaction in certification and e-learning.
- Experience building and leading cross-functional teams. Ability to inspire and motivate others to achieve their best work.
- Excellent verbal and written communication skills, with the ability to articulate complex ideas to both technical and non-technical audiences.
- Strong data analysis skills with the ability to use data to inform product decisions and measure success.
- Deep understanding of learner needs and the ability to translate them into certification and e-learning features and solutions.
- In-depth knowledge of the AI, blockchain, certification, and e-learning industries, including trends, competitors, and market dynamics..
Why Join NetCom Learning
- Opportunity to work with industry-leading experts and cutting-edge technologies.
- Collaborative and inclusive work culture.
- Ongoing professional development and growth opportunities.
If you are passionate about designing innovative learning experiences and making a positive impact in the lives of learners, we want to hear from you! Apply now to join our team at NetCom Learning.
