Experience: 5 - 14 Years
Must-Have
B.tech with 5 - 7 years minimum Experience
M.Tech with 3 - 7 years minimum experience
Tier 1 college only
- Experience in projects related to new product introduction such as characterization, alpha testing, beta testing, and pilot tools in the ramp phase as required.
- Experience in supporting the development and implementation of product improvements for existing and pre-release products to provide maximum value to the customer
Key Responsibilities
- Be part of a remote systems engineers team with long-term travel to customer sites for support and engagement
- Team will support the development and implementation of product improvements for existing and pre-release products to provide maximum value to the customer
- Perform product diagnosis and problem resolution on high-level escalations and interface with applications, software, and other engineering to verify the hardware & software problems have been resolved
- Support projects to standardize findings from high-level field escalations to prevent repeat occurrences
- Work with customers to better understand use cases and work with the development team in HQ to shape product improvements
- Focus on projects related to new product introduction such as characterization, alpha testing, beta testing, and pilot tools in the ramp phase as required
- Generate best-known method documents, and design notes, and work with the product support team to transfer product knowledge to tech support and field service teams
- Generate escalations and standardization reports for internal and customer review
Education & Experience
- Bachelors in Engineering (Preferably in the field of Physics, Electrical, Mechanical or Material Science)
- Minimum of 5 years of related experience
Preferred (not mandatory) work experience in the semiconductor processing or equipment industry.
- Must have excellent communication, organizational, analytical, leadership, and interpersonal skills.
- Must be self-driven, and a strong team player.
- Good hands-on ability with demonstrated success on hardware-related projects
- Up to 80% of worldwide traveling would be required.
Skills: product development,software,semiconductor,hardware development,product management
