Our Digital unit is responsible for leading BT's digital transformation, delivering brilliant customer experiences and creating the innovative products and services our customers need.
BT's future will be defined by our ability to rapidly bring compelling, innovative ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.
Digital's role is to drive all elements of that equation, from digital innovation through platform delivery and product development, and to do so with absolute focus on our customers. Whether it's creating services like connected care solutions that help you track your loved ones wellbeing, or security apps that guard against cyber attacks, Digital is about leading BT's digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale.
When we say you're welcome here at BT, in line with our manifesto of being sustainable, responsible and inclusive we really mean it. We want our teams to fully represent the communities and customers we serve.
We're open and understanding, so if you need us to make some adjustments to the interview process, let us know. We encourage and celebrate working flexibly, whether that means working certain hours to help with your lifestyle. Talk to us and let's see what we can do.
Why this job matters
The Product Design Specialist independently undertakes and executes advanced, iterative and user centred product design activities, ensuring that BT's products and features are of the highest level of craft and execution, easy to use, and deliver experiences that create value for customers.
What You'll Be Doing
1 - Delivers initiatives to improve the user experience of a product from conception to launch in partnership with product managers, engineers, researchers and content designers
2 - Contributes to strategic decisions around the future direction of BT's products and product design strategy
3 - Drives the design of end-to-end user flows and experiences within BT's design systems and/or standards
- Crafts new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact
- Builds meaningful internal relationships, contributes to a culture of design excellence and promotes a user-centred way of working
- Advocates for customer needs, overseeing that designers and squads are designing solutions that solve real customer needs
- Implements continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across squads
- Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer experience such as customer problems and ensures that the squads are sharing ideas and insights
- Mentors other product designers, helping to improve the team's craft and meet ambitions as well as act as a technical resource
The Skills You'll Need
Content Design
Interaction Design
User Experience Design
User Experience Strategy
User Centred Research
User Journey Mapping
Visual Design
Product Design
Data Analysis
User Centred Design
Prototyping
User Interface Design
Workshop Coordination
Accessibility & Inclusive Design
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
