Product Analyst

About Inspire:

Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy John's, and SONIC Drive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.

About Inspire Brands Hyderabad Support Center:

Inspire fosters a culture of innovation that encourages team members to take risks, test, and learn. We want to create an environment where ideas emerge and succeed at every level.

Inspire Brands is disrupting the restaurant industry through digital transformation across multiple brands. The company's technology hub, Inspire Brands Hyderabad Support Center, will lead technology innovation and product development for the organization and its portfolio of distinct brands (both current and future). The Center will focus on developing new capabilities in data science, data analytics, eCommerce, automation, cloud computing, and information security to accelerate the company's rapid growth and influence how we reach the guest and, more importantly, how the guest wants to interface with us.

Inspire's Hyderabad Support Center will also host an innovation lab and collaborate with start-ups to develop solutions for productivity optimization, workforce management, loyalty management, payments systems, and more.

Why Inspire Brands

Inspire and its six iconic, global brands are driven by passionate team members with a collaborative, innovative spirit and a desire to use technology to create memorable, flavorful experiences for our guests worldwide.

At Inspire's Hyderabad Support Center, you will get the opportunity to learn and grow with us. What makes Inspire different in the way we approach technology is that we are building the capability to be extensible and scalable across our brands.

Inspire fosters a culture of innovation that encourages team members to take risks, test, and learn. We want to create an environment where ideas emerge and succeed at every level, not just at the top.

A supportive, inclusive environment is very important to us. Just as each of our brands are authentic and unique, we also encourage our team members to do the same. We're a stronger company because of it.

Join a company where we elevate each other and the communities we serve.

• Coordinate EMS strategy and product roadmaps to achieve a connected and simple experience for engagements from across Business Domains
• Support the execution of activities to deliver product roadmaps for Open Banking and other features
• Maximise the value of the feature being delivered
• Manage / refine the EMS's Shaping and Delivery backlog through prioritisation and decision making
• Leads and guides squads to deliver feature outcomes
• Supports Engineer Managers and Scrum Teams in understanding the product needs
• Successful shaping and planning for implementation of MVPs to achieve desired business outcomes

Responsibilities:

• It is expected that the role holder will most likely have the following qualifications and experience:
• A strong technical background and in-depth understanding of financial products and domains (operations, process, end users, customers, regulations).
• Knowledge and experience with microservices / APIs and Cloud technology
• Creativity and ability to simplify complex processes and issues, problem solving and process analysis
• Management of stakeholders and their expectation.
• Deep understanding and experience with Agile methodologies.
• Ability to work with cross-functional teams to deliver on a common goal.
• Interpersonal skills and developing relationships with team members and customers.
• Experience in working with the business to define the product roadmap.
• Minimum of 4 years experience as a Senior Technical Business Analyst and Product Owner

Qualification Requirements:

• Tertiary qualified with Degree in Business / IT and preference to post graduate qualifications.
• Scrum Master / Product Owner / SaFe certification preferred.

Key tasks; accountabilities and challenges of this role:

Mandatory skills:

Stakeholder - Business requirement gathering, Performance management, Product Materics, User stories, Product roadmap, Backlog / product feature prioritization

Good to have:

• Design, develop, test, deploy, maintain and improve software.
• Exceptional written, verbal, and interpersonal communication skills
• Experience in Agile software development methodology
• Independent, self-managed, and motivated
• Collaborate with UX/UI designers to improve the user experience of the product.
• Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction.
• Recommend enhancements and features to improve user experience.
• Preparing and maintaining systems and program documentation.
• Assisting in the analysis and development of applications programs and databases.
• Modifying and troubleshooting applications programs.
• Coaching, mentoring, and guiding junior developer engineers.
• Provide key support on fail and fix for assigned application/s.
• Undertake complex testing activities in relation to software solution.
• Ensure Back Ups, Currency & Patching are maintained to the correct standards.