Product Analyst contact center

Key Application Skill Set : Airline Background, Contact Center, Live Chat, IATA & NDC Knowledge.

Responsibilities and duties:

1. Minimum 5+ years of experience in Airline and Contact Center Domain is mandatory.

2. Has the required technical/functional knowledge in Airline domain and feeds. 3+Yrs Experience in Live Chat and Contact Center Support

3. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.

4. Build, maintain and share the functional/technical knowledge of NDC products, processes, services .

5. Write feasibility studies, do impact analysis, solution overview documents, Interface control documents, Mapping documents, Product specifications, has good API knowledge and present functional walk-throughs to all concerned stakeholders.

6. Directly interact with customers, stakeholders and provide solutioning to the critical Production issues.

7. Contribute to the implementation of the test strategy and review test plan, to ensure compliance of the delivered functionality and System integrity.

8. Ensure product traceability of test with specifications.

9. Ensure production integrity by investigating, validating and prioritizing reported incidents.

10. Manage relations with Key Stakeholders.

11. Interface and communicate with Product Management, Project Management, Implementation ,Migration and development teams.

12. Interface with the customer during requirements understanding, functional specification, testing and implementation phases.

13. Participation in team ceremonies: SAFe Agile Forums, Team Meetings, Solution assessments.

14. Occasionally review and approve the product requirements.