Job Description
Skills:
Employee Training, Customer Service, VOICE, Business Process Outsourcing (BPO), MIS,
Responsibility
Flipkart Process
Domestic Experience .
Conducting NHT Batches for the process .
Auditing Calls
Conducting Training Session
Prepare training Material as per the process .
Publishing Report On daily Basis .
Prepare mis report as per the training .
Following with client related process to new updates .
Supervision and supporting agents Through OJT .
Conducting soft skill and customer service session during batches to ensure good call quality .
