We are seeking an experienced Process Trainer with a strong background in Life Insurance or Stock Broking. The ideal candidate will have in-depth knowledge of industry processes, KPIs, KRAs, and will be adept at assessing and addressing training needs, improving throughput, and managing attrition rates.
Key Responsibilities:
- Conduct training programs for new and existing employees in Life Insurance or Stock Broking processes.
- Develop and implement training strategies aligned with organizational goals and objectives.
- Evaluate Key Performance Indicators (KPI) and Key Result Areas (KRA) to ensure training effectiveness.
- Perform Training Needs Analysis (TNA) and Training Needs Identification (TNI) to identify gaps in knowledge and skills.
- Drive improvements in throughput, ensuring operational efficiency and quality standards.
- Monitor and manage attrition rates by focusing on employee engagement and process clarity.
- Collaborate with managers and department heads to align training with business objectives.
Qualifications:
- Proven experience as a Process Trainer in the Life Insurance or Stock Broking industry.
- Strong understanding of KPI, KRA, TNA, TNI, throughput, and attrition metrics.
- Excellent communication and presentation skills.
- Ability to work independently and with cross-functional teams.
Job Types: Full-time, Permanent
Pay: 700,000.00 - 850,000.00 per year
Benefits:
Schedule:
Supplemental Pay:
Experience:
- BPO: 2 years (Required)
- Process Trainer: 1 year (Required)
Work Location: In person
