Process Trainer

JOB DESCRIPTION FOR PROCESS TRAINER

Location: Chennai / Madurai / Coimbatore.

Industry: BPO/KPO

Experience: 5-7 Years.

Salary: 5 LPA

Roles & Responsibilities :

Experience in Process Training in a BPO/KPO Non Voice International process

Responsible for conducting process training for new hires and evaluate their performance

Passion for training

Should have collaborated with the International customer

Should have experience managing the e learning platform

To collaborate with various stakeholders in the design of learning solutions/methodologies that caters to the business needs

Review the programs in line with market trends and current learning methodologies

Partner with training vendors and HR generalists in building capability frameworks and development plans for talents, career planning and skill development

Desired Candidate Profile :

1. Candidates located in Chennai/Madurai/Coimbatore can apply.

2. Should have handled US clients.

3. Should have experience in one of the processes of

US Healthcare Insurance

US Mortgage Insurance

US Property & Casualty Insurance

US General Insurance.

US Banking

4. Should be willing to work in night shifts.

5. Only male candidates.

6. Notice period - should not be more than 2 months

7. Should possess excellent Communication Skills

8. Should have worked in a BPO/KPO Non Voice International process

9. Should have 5-7 years overall experience out of which minimum 2-3 years as Process Trainer.