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Tech Mahindra Limited

Process Trainer -International Process-Immediate Joiner

Tech Mahindra Limited
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  • 5 months ago
  • Over 400 applicants
Exp: 2-10 Years
Noida, Greater Noida

Banking/Accounting/Financial Services,

ITES/BPO/Call Center,

Other

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Job Description

Trainer is responsible for the development, implementation and presentation of new hire, ongoing and remedial training in both classroom and one-on-one settings. This position will work closely with the Knowledge Manager, Task Order Managers, Site Manager, Quality Assurance Team, and subject matter experts from the customer.

Plan, develop and facilitate internal training for new and existing personnel.
Provide support to the training manager in establishing, measuring, and monitoring key training metrics.
Monitor progress of trainees and coach for improvement. Provide clear and concise assessments of trainee's progress and overall performance during training.
Provide constructive coaching and feedback to associates
Training effectively and efficiently.
Design and evaluate training and performance interventions (pre and post training assessment)
Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams.
Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback.
Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
Publish daily / weekly / monthly reports to stake holders
Maintain historical data for the associates trained

Preferred Competencies:
Excellent Communication skills written and verbal
BFSI Background preferred
Customer Service background preferred
Excellent presentation skills
Delivers results with minimal or no supervision

More Info

Role:Process Trainer

Industry:Banking/Accounting/Financial Services, ITES/BPO/Call Center, Other

Function:Customer Service/Call Centre/BPO

Job Type:Permanent Job

Skills Required

Process Training

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Date Posted: 01/02/2024

Job ID: 74135519

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About Company

Tech Mahindra Limited
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Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

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