Process Trainer

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website www.firstsource.com

Job location :Bangalore/Hyderabad/Mumbai/

Position : Sr.Process Trainer/ Asst.Manager Trainer-Underwriting

Division : BPO

Experience :At least 2 years in facilitating in-person and virtual training classes for US Mortgage Process-End to End Underwriting

Responsibilities Operational

Deliver classroom training in person and virtually on the various US mortgage domains and processes related to loan origination and underwriting

Drive learner engagement and positive employee experience, reflected in training yield of the classes

Support the training classes in pre-process, process and on-the-job-training (OJT) phases to drive the achievement and improvement of the metrics such as first pass assessment (FPA) and on-the-job performance 30 days after training

Create, design, develop and deliver strong remedial and refresher training plans for trainees performance and metric improvement

Provide feedback and coaching to the trainees and existing employees for their improvement in quality, performance and training metrics

Prepare timely and accurate training reports for training classes

Wherever needed, design, develop and conduct assessments for right candidate selection, transition of trainees across

the right training milestones and transition to go live

Recommend improvements in training/learning design and curriculums based on the inputs such as training success evaluation, learner feedback and quality scores

Suggest training curriculum revision, adding/replacing parts of curriculum using digital learning components, leading speed to proficiency and/or to training time reduction

Provide administrative support (communication to stakeholders, daily reports, etc.) for the successful execution of the training plans

Keep abreast of new learning technologies, learn and apply them to improve learning practices

Key Performance Indicators

Facilitates learning solutions, preparing plans according to adult learning theory and providing a high-impact, interactive environment

Classroom management, pre-class preparation, post class debrief; coach and deliver feedback to participants; escalate concerns to Training Manager, Human Resources, and employee's direct manager, as warranted

Provide live demo on utilizing systems, tools, job aids and quick reference guides to perform day to day processing responsibilities followed by side by sides

Ensure the smooth transition and ramp up of all new hires once they are released from the new hire training into production by ensuring OJT is designed, scheduled, and executed

Testing and certification of all new hires at completion of training

Should assume responsibility for ongoing development, researching training industry standards and best practices, and embracing new technologies

Experience

At least 2 years in facilitating in-person and virtual training classes

At least 4 years in US mortgage processing operations and underwriting

Experience of using online/digital/e-learning alongside classroom training

Education: At least a bachelor's degree

Contact details

Neelam Sharma

Email- [Confidential Information]