Process Trainer

VacancyUploadedOn:28/08/21

VacancyUploadedBy Ketan

===============================================

Candidate must have Min 1-year experience in Domestic voice process

===============================================

Responsibilities:

• Managing large amounts of inbound and outbound calls in a timely manner
• Inform customers about theproduct terms, features, and services and project a professional company image through voice and online interactions
• Following call center scripts when handling different topics
• Identifying customers needs, clarify information, research every issue andproviding solutions.
• Meet personal/team qualitative and quantitative targets
• Keep records of all conversations in our call center database.
• Answer incoming calls and handle customer queries
• Outbound and follow-up calls as required.
• Provide product and service information to customers
• Research, identify, and resolve customer complaints
• Route calls to appropriate resources if required.
• Recognize, document, and alert the management team of trends incustomeralls.
• Follow up customer calls where necessary
• Complete call logs and reports.
• Ability to multi-task, set priorities and manage time effectively

===============================================

Skills:

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

===============================================

Salary will be negotiable as per candidates experience & knowledge

===============================================

For Walkin Jobs Call -

Gayatri 83292 78533 / Trupti 9762588623 / Jyoti 8857810601

===============================================

PleaseNote:

1.Readthejobprofile,gender,experience,qualification,joblocationandsalaryrange

beforeyouapply.

Ifyoudonotmatchanyoftheseandstillyouapply,DSourcewillissueyouanICL,butthe

clientwillnotconductyourinterview.

2.InyourICLweprovidethecompanycontactnumber,Callthembeforeyouactuallygo

forinterview.

3.Vacancycangetfilledanytimeatclientcompany,henceevenifyouhavereceivedICL,

DSourcedoesnottakeresponsibilityofyourinterviewbeingconducted

1.,,,,

.

,.

2.,

.

3.,