Process Trainer - Customer Service

JD for Process Trainer

Eligibility Criteria: -

Qualification: - Graduate/Postgraduate in any stream

Experience: - 3 years of experience and minimum 2 years experience should be as a Trainer from BPO.

Location: - Mumbai, Andheri east

Salary: - Best in Industry ( 4.25LPA Approx )

6 Days working

24*7 working environment

Interested prospects can apply to [Confidential Information]

Job Responsibilities:

Ensure successful execution of training needs.

Measure program training effectiveness

Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.

Send reports/MIS to the Operations team on the progress/pending status of activities

Review content at regular intervals to ensure all updates are incorporated

Participate in Internal & External Calibrations

Manage Knowledge Check for New Hires & Production Staff

Should be aware about terminologies like TNI, TNA, BQM, Throughput.