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Cimmons Integrated Services Private Limited

Process Trainer

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  • Posted 6 months ago
  • Over 100 applicants
1-2 Years
INR 0.5 - 3.5 LPA

Customer Service

Job Description

Description

We are seeking a Process Trainer with 1-2 years of experience to join our team. The ideal candidate should have a strong understanding of the job market context in India and possess the necessary hard skills and qualifications to succeed in this role.

Responsibilities

  • Develop and deliver effective training programs for new and existing employees
  • Conduct training needs assessments to identify knowledge and skill gaps in the team
  • Collaborate with team members to design and implement training materials and resources
  • Monitor and evaluate the effectiveness of training programs and provide feedback to management
  • Maintain up-to-date knowledge of industry trends, best practices, and training methodologies
  • Ensure compliance with organizational policies and procedures

Skills and Qualifications

  • Bachelor's degree in a relevant field
  • 1-2 years of experience as a Process Trainer or similar role
  • Excellent communication and interpersonal skills
  • Strong presentation and facilitation skills
  • Ability to identify and analyze training needs
  • Familiarity with adult learning principles and training methodologies
  • Proficiency in Microsoft Office Suite and other training software tools
  • Experience working in a fast-paced, dynamic environment
  • Ability to work independently and collaboratively as part of a team
  • English & Hindi is a must

Date Posted: 06/08/2024

Job ID: 74582755

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About Company

We are one of the Leading BPO | BPM and Call Center Service Provider in India based out of Bangalore – Bengaluru. We offer ultimate solutions to our Customers. From marketing to customer care, we provide everything. The Challenge in customer support environment is to deliver excellent and immediate solutions because the customers have become more intelligent as well as impatient, today. We have established our BPO which is well-equipped to deliver best Inbound services, Outbound services, Blended Services and Call Center Services. We have our dedicated workforce which works round-the-clock just to make sure that they come up with our best services. Serving our clients with the best services helped us in maintaining our best reviews. Maintaining the best reviews has helped us in getting more client base and more experience of work.

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