Responsibilities
. 3-4 years of experience of Lloyds-London Market.
. Prior experience in Underwriting back office functions like Credit Control, Delegated Underwriting, Risk Entry, Premium and Claims Messaging.
. CII certificates like LM1, LM2 will be an advantage.
. Ensure the Key performance indicators / SLA's set by clients are achieved
. Should be proactive enough to understand the key responsibilities.
. SLA Compliance: Should be able to track requirements and maintain performance for day to day operations - Quality, Turn Around Time and Productivity.
. Conducts Quality Checks, PKT's and audits for the team members
. Analyze the inflow of work, support in work allocation and sends client reports as per requirements.
. Additional responsibilities as defined by Team Leader or Manager.
Additional Responsibilities:
. Maintaining service level standards
. Assisting in new-hire trainings
. Perform internal Quality check, providing floor support and feedback to other staff
. Responding to all emails efficiently
. Adhering to all deadlines
. Strong communication skills, verbal and written
. Strong analytical skills
. Demonstrated ability to resolve complicated issues as they arise
. Proven organizational skills and demonstrated ability to prioritize and multi-task Skills. Able to work through multiple computer programs and multi-computer monitors
. Flexible (Willingness to work in night shift),
. Knowledge of MS Office
. Positive and flexible attitude
. Attention to detail
. Customer focused
. Good Team Player/Strong Interpersonal skills
Preferred Skills:
Insurance- Insurance -Axis BDX
