Process all HR related processes in the HCM (SAP).
Scope includes processing new hire, terminations, transfers, promotions, time, and attendance etc.
Reporting to Team Supervisor/Lead
- Data Driven Issue Resolution
- Customer Service Excellence
- Associate Advocacy
- Conflict Resolution
- Process and Transaction Excellence Skill/Experience Requirements
- Graduate in any stream with 2 to 4 year of HR experience, with specific experience in HR administration,
- Should be able to communicate - written and verbal English language
- Ability to accurately respond to inquiries in fast paced high volume environment
- Ability to use multiple resources to research and resolve inquiries
- Fair knowledge of HR policies, procedures, and employment laws
- Intense customer service focus with a strong sense of urgency
- Results and deadline driven
- Proficient in HR database applications (PeopleSoft, SAP, Workday.), knowledge of Hire to retire process, resolve customer issues
- Ability to balance and prioritize multiple tasks
Roles and responsibilities
Process HR transactions which may include: o New hires (on SAP OM, PM modules) o Employment data changes o Terminations/Retirements o Basic reporting from SAP o Leave and attendance transactions o Changes in Employee Situations e.g. Reclassifications, Active to Inactive, Full-time/Part-Time and vice versa
- Resolve and handle transactional and administrative issues relating to areas such as leave administration, wage statements, unemployment claims, benefits administration etc. through comprehensive and accurate research within commitment guidelines
- Communicate resolution to callers with clarity via zoom chat or e-mail
- Identify trends and high volume inquires that may indicate corporate-wide issues; inform management as appropriate
- Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols
- Maintain service level agreements
