Working as a member of Process Improvement Team under general supervision of the Process Discipline Enablement Lead, the role is primarily responsible for establishment and optimization of process quality metrics and KPIs.
It also includes monitoring and enhancing process adherence and ensuring alignment with industry best practices.
The objective extends beyond mere metric definition to encompass a holistic approach to process quality management, emphasizing the strategic integration of real-time monitoring, conflict resolution, and effective communication to drive sustained excellence.
Key Responsibilities:
Define and optimize process quality metrics, ensuring alignment with organizational objectives: Define process quality metrics and KPIs to measure adherence to standards; Establish mechanisms to monitor process quality in real-time or through periodic reviews.
Lead audits, assessments, and change initiatives to drive ongoing improvement in process adherence and efficiency: Define auditing and assessment process to drive process adherence to agreed standards; Conduct regular audits and assessments of processes to evaluate compliance with quality standards; Identify areas for improvement and create a governance mechanism to monitor progress of corrective actions or process modifications; Leads the communication and alignment effort to implement and embed process changes; Resolves conflicts on any process issues that involve cost-quality or other trade-offs; Validation and materialization.
Champions, partners and Leads Process Discipline Efforts, in collaboration with the wider Process Improvement team and business partners: Advocate and champion process discipline; In collaboration with the broader Process Improvement team, establish a framework to contribute to identifying and addressing opportunities for improvement highlighted during process audits nonconformance; Provide a global, enterprise and customer-centric mindset. Manage global business networking, connectivity, and relationships.
Experience:
At least 5 years of experience within process quality management for transformational initiatives and processes across multiple functions and geographies involving auditing and assessment of processes
Proven experience in change management and quality assurance
Strong business acumen with an ability to identify and proactively address impacts and disruptions. Ability to handle multiple deadlines
Experience working in global, multicultural environments which require cultural awareness
Ability to adapt and work with different countries and complex processes across a wide range of subjects
Qualifications:
Business Degree or similar field
Process quality management or auditor certification required
Excellent communication and interpersonal skills both internally as well as externally
Strong personal presence and ability to influence process adherence
Strong collaboration and relationship management knowledge, skills, and abilities to establish creditability and confidence with customers and employees
Strong collaboration, communication, listening, facilitation, presentation, and information verification skills
Ability to set and deliver against agreed deadlines
Ability to handle multiple projects/skills at any one time
Ability to work independently and as part of a team
Ability to present unbiased view in the audit and assessments
Strong technical aptitude and systems acumen, including MS suite
