Process Manager

Pune |Full-time (FT)|Financial Markets
Shift Timings -APAC/EMEA |Management Level - PM | Travel Requirements - NA

Role and Responsibility:

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Key responsibilities include:

• As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPI's and SLA's which are defined in the process.
• You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale.
• Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties.
• Independently handle clients - establish self as a valued partner
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Grooming SA's and APM's to manage process and risk effectively
• Set goals and targets for team and give effective feedbacks on performance
• Design innovative engagement models for effective touchpoints with clients
• Track/design KPIs & KRIs & the thresholds for confirmations process, design utilization model through time and motion studies
• Build domain expertise and lead from the front
• Training, delivery management, mentoring
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member
• Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance
• Preparing various business reports like weekly and monthly business reviews to give visibility around key metrics to clients

Minimum Academic Qualifications: Graduation (B. Com /BBM) / Post Graduation (M.Com/MBA/PGDM)

Experience Span:3 to 5 years of experience in handling a team of a minimum of 18-20 members with experience in Confirmations, Reconciliation and an overall experience of 6 to 8 years

Process/Activities with Experience:

• Should have understanding of Confirmations activities like: Indexing, Affirmations, Drafting, Incoming Review, Matching and Chasing
• Should be aware of CFTC, EMIR guidelines
• Should be aware of the upstream and downstream activities and its implications
• Should be aware of electronic confirmation platforms like Markitwire, DTCC
• Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities
• Should have hands on experience on Excel (Basic as well as Advance)

Financial Products Knowhow:Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc.

Tools/industry utilities: Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc.

eClerx Financial Marketsoffers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.