Process Manager

Process Manager Role & responsibilities:

• Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policiesare adhered to in the Program
• Carry out the HIPO development and Career discussion programs for the identified group of Analyst / Sr. Analysts
• Monitor PIP for bottom performers in the Program
• Attrition management for the Program/process
• Target to reduce Grievance Level up to ZERO percent.
• Plan & organize fun on floor events
• Organize MTMs and conduct pulse meetings for A/SA pool
• Oversee the90-Day On-boarding program.
• Ensure that the employees in the Program attend KM trainings programs
• Conduct sessions to explain the concept of Performance Appraisals in the Organization.
• Help new managers with evaluating their subordinates.
• Conduct exit interviews of A/SAs within timelines
• Timely closure of PIP cases for A-SAs
• Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identified
• Tracker Updating and Reporting
• Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders
• Create all necessary reports and dashboards required for each program/process area
• Drive REWARDS & RECOGNITIONin the program to recognize & reward contribution and achievement in order to motivate

Technical and Functional Skills:

• Bachelor's Degree withat least 5+ years of experience into HRBP role.
• Good exposure of performance appraisal, succession planning and stakeholder management.
• Experience required into employee engagement and connect activities.
• Good knowledge of excel and experience into preparing various trackers.
• Strong verbal, written, and interpersonal communication abilities.
• Strong analytical skills and experience using and presenting data to make decisions.

About eClerx

eClerx was founded in 2000 by Anjan Malik and PD Mundhra with the goal of transitioning, managing and transforming complex business processes. Following successful careers in investment banking, Anjan and PD. graduates of University of Pennsylvania's Wharton School of Business, jointly identified significant opportunities for providing innovative services and solutions to large global companies undergoing rapid business transformation challenged by legacy systems, new technology, data inaccuracies, and ever-changing processes and workflows. Created from humble beginnings in a small office in Mumbai, today eClerx employs 17,000+ people across Australia, Canada, France, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

To know more about us, visithttps://eclerx.com

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.