Process Manager (CLM)

Mumbai and Pune|Full-time (FT)|Financial Markets
Shift Timings -APAC/EMEA/ NAM |Management Level - PM | Travel Requirements - NA

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Key responsibilities include:

• Independently handle clients and client calls- establish self as a valued partner.
• Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
• Build domain expertise and lead from the front.
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams

Minimum Qualifications-

• Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
• 8 to 10 years of experience in handling team of minimum 25 members and has good experience and knowledge of Investment Banking Operations.
• Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
• Knowledge of / prior experience with offshoring processes and methodologies highly preferred
• Seeking a challenging new position in a dynamic high growth company and industry.
• Should be good with logical and quantitative abilities.

Preferred Qualifications-

• Ability to manage and complete specific tasks with minimal direction
• Should be able to act fast and decisively when dealing with critical situations - ability to read situations and act in minutes
• Willingness to continuously learn, upgrade skills and stay relevant to business demands
• Excellent interpersonal skills - ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.

eClerx Financial Marketsoffers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.