Process lead

Responsibilities

Use appropriate research methodology and principles to carry out research ethically and effectively.
- Identify improvement needs accurately.
- Conduct training needs assessment and recommend appropriate program/s to meet those needs.
- Examine data from multiple sources and integrate data/ inputs to determine and resolve key issues.
- Determine multiple solutions /alternatives keeping in mind the various stake holders select / recommend the optimal solution.
- Use appropriate tools and methods for data analysis, collection, quality checks, and reporting.
- Use basic analytical methods to identify problems for client scenarios and recommend solutions.

Preferred Skills:

Customer Service- Regular - Customer Service - Voice- Chat- Email Chat