Job Expectations:- Excellent communication and interpersonal skills
Proficient in writing, reading and speaking English & Hindi- Proficient in using computers and MS Office
Able to type 30 words per minute in the preferred language
- Fair knowledge of navigation on Google Maps and Geography
Able to work in different shifts depending on business requirements- Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
Follow all compliance and security measures related to client data
- Ensure process guidelines are followed and met as documented
Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.- Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.
Moderate the content and ensure the required accuracy is maintained.- Complete the given assignments within the defined SLA/TAT
Work and understand metrics to manage performance independently
- Make the correct decisions to ensure accurate information is updated on the front-end.
Focus on achieving 100% user satisfaction and ensure zero client escalations.
Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi)- Excellent customer service skills.
Willing to work in a shift based work schedule
- Sound judgment while moderating the content
Effectively communicate his/her thoughts in a well-organized manner
Job Types: Full-time, Permanent
Pay: 15,- 00 - 18,000.00 per month
Benefits: - Cell phone reimbursement
Schedule:Supplemental Pay: Performance bonus
Education:
Experience:
- Voice Process Executive: 3 years (Required)
* Customer handling: 3 years (Required)
Language:
- fluent english (Required)
Work Location: In person
