Process Executive

Pay Scale: 2,49,600/- to 2,85,600/- CTC

Roles and Responsibilities of Process Executive:

Identify the needs of the customer and give them an appropriate solution

Quickly respond to the customer queries related to the products via emails, chat or phone

calls

Communicate with the concerned authority to update bottlenecks in the product so that the

manager can resolve it nimbly

Update the recent customer conversation details and technical issues in the appropriate

database for future references

Handle all product related data works to the assigned clients

Follow-up the customers to ensure to collect feedback for all technical and non technical

issues which are resolved.

Qualifications for Process Executive:

Experience: Freshers (up to 2 year can also be accepted)

Should have splendid reading, writing and speaking communication skills in English

Must have a bachelors degree.

Must be able to work independently and as part of a team.

Good Analytical Skills.