Process Executive

Roles and Responsibilities of Process Executive:

Client and Market Research

Identify the needs of the customer and give them an appropriate solution

Quickly respond tothe customer queries related to the products via emails, chat or phone calls

Communicate with the concerned authority to update bottlenecks in the product so that the manager can resolve it nimbly

Update the recent customer conversation details and technical issues in the appropriate database for future references

Handle all product related data works to the assigned clients

Follow-up the customers to ensure to collect feedback for all technical and non-technical issues which are resolved

Qualifications for Process Executive:

Should have splendid reading, writing and speaking communication skills in English

Must have a bachelors degree.

Must have the capability to work alone as a One-Man Army in the Product Support Department.

Good Analytical Skills

Experience: 0 1 year

Work Location: Domlur