Process Executive - IT

Process Executive (IT & Business Ops)

TheraYog is dedicated to providing holistic wellness solutions through digital platforms. Our mission is to empower individuals to achieve their optimal health and well-being. At TheraYog, our core values include integrity, innovation, and customer satisfaction. The role of the Operations Executive is crucial in upholding these values and ensuring the seamless functioning of our business operations.

Job Summary

The Business Process Executive will play a pivotal role in managing and optimizing the day-to-day operations of TheraYog. This includes handling customer escalations, maintaining databases, providing transactional support, and utilizing various software tools efficiently. The ideal candidate will ensure smooth and efficient business operations, ultimately contributing to the satisfaction and retention of our customers.

Key Responsibilities

• Handling Customer Escalations:

Address customer issues related to the delivery of digital products promptly and effectively over calls, emails and chat.

• Database Management:

Maintain and organize operational databases to ensure accuracy and accessibility.

• Transactional Support:

Assist in the transaction processes for purchasing digital products and services.

• Software Proficiency:

Utilize various software tools efficiently, including:

• CRM systems
• LMS (Learning Management Systems)
• HMS (Hospital Management System)
• Microsoft Excel and Google Sheets
• Pabbly/Zapier or any other for similar automation tool (preferred)

Additional Responsibilities:

Process Improvement:

• Continuously analyze operational processes and workflows to identify inefficiencies or bottlenecks.
• Propose and implement strategies for process improvement to enhance overall productivity and service delivery.

Vendor and Partner Coordination:

• Collaborate with external vendors, suppliers, and service providers to ensure timely delivery of products and services.
• Manage and track agreements, renewals, and compliance with vendors.

Data Analysis & Reporting:

• Collaborate with the Data analytics team and present insights and recommendations to management to support data-driven decisions.

Risk Management:

• Assist in managing operational risks, conducting regular audits of processes and transactions.

Project Management Support:

• Assist in the planning and execution of business projects, including product launches and service updates.

Qualifications

Degree:

BCA or B.Tech. (Tech Background is mandatory)

Experience:

3-6 Years

Additional Qualifications:

• Proficiency with technology and software tools.
• Strong multitasking abilities.

Desired Skills and Attributes

• Strong communication skills for effective customer interactions.
• Excellent problem-solving abilities.
• Attention to detail and strong organizational skills.
• Ability to work collaboratively within a team.

Job Type: Full-time

Pay: 25,000.00 - 45,000.00 per month

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Required)
• Microsoft Excel: 3 years (Preferred)

Work Location: In person