- Excellent written and verbal communication skills
- Directed business outsourcing operation: Development of vendor base, staffing solutions, maintaining/monitoring scope of services, 3rd party partners performance, contractual agreements, and business relationships.
- Responsible for Production count of each team member, monitoring every step of the process minutely
- Meet the Difficulties of customer queries.
- Achieving all types of targets.
- Working on quality assurance
- Taking initiatives on work
- Maintain MIS for day to day data management
- Delegate tasks and set deadlines for PE(s)
- Prepare daily, weekly, and monthly reports for the team
- Monitor team performance and report on metrics in absence of respective Team Lead
- Listen to team members feedback and resolve any issues or conflicts
- Client & Stakeholder Management,
- Manage Team internal Issues & Escalations
- Drive process improvements and ideation
- Manage quality, controls, risk & compliance aspect for the deal
- Updating team members regarding missed points in policies etc., through mail
- Conducting and participating in team meetings
Jo b requirements and qualifications
- Should be ready to work in rotational shifts
- Associate degree or Engineering in any field or related discipline. Relevant experience may substitute for the degree requirement on a year for year basis.
- Ability to: Plan, organize and document day to day activities in alignment with institutional policies/procedures.
- Communicate effectively and share information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situation.
