Job Description Process Execution Specialist
Experience Level 2 yrs to 7 yrs
Role Purpose (Why do we need this role)
To deliver high standard of customer service to external and internal customers ensuring a one-touch resolution of cases handled. The Process Execution Specialist will support the Supervisor & Leads in end-to-end ownership of nominated processes and issues at a process level. This includes ticket management tasks and data related functions (data entry, reconciliation, problem solving & reporting).
Role Accountabilities (What is this role responsible for delivering)
Performs the day-to-day execution of tasks assigned to the Process Teams that includes one or more of the following (but not limited to)
Support Ticket Handling/Management (Email, Phone, Live/Web-Chat).
Execution & handling of Export & Import Shipment documentation related tasks.
Execution & handling of Export & Import Vessel Reconciliation.
Execution & handling of Rate Audit.
Execution & handling of DG Shipment.
Rate/Contract, Filing, Billing & Vendor/Partner Onboarding.
Responsible for adhering to defined processes.
Accountable for achieving customer satisfaction on case by case, at the interaction level.
Excellent interpersonal, problem-solving, and analytical skills.
Handling all the business processes efficiently.
Offering guidance and training to the newly joined team members.
Safety
Take responsibility for the safety of myself and those around me by displaying safety control (i.e. Safety I's & Accountability ladder)
Questioning and stopping unsafe acts and behaviours or unsafe conditions
Comply with the Global Safety Standards, Polices and Operating Procedures
Key Qualifications & Skills (What knowledge will ensure success in the role)
Qualification
Bachelor's/Master's degree holder, preferably in the Logistics or Maritime specialization with 2+ years of experience.
Technical Skills
Good knowledge of Microsoft Office applications, data reporting/analytics.
Prior experience in shipping operations desirable.
Professional Skills
Committed to results, with a positive attitude.
Good English communication skills, both written and spoken.
Able to type at 60wpm and above.
Collaborates well in a team environment.
Exceptional personal integrity.
Exceptional critical thinking and administrative skills.
Work cross-functionally and think both critically and strategically.
Job Type: Full-time
Pay: 20,
- 00 - 30,000.00 per month
Schedule: - Night shift
* Rotational shift
Experience:
- total work: 1 year (Preferred)
Work Location: In person
