Job Description
Answering incoming calls and responding to customer inquiries in a courteous and professional manner.
Resolving customer complaints or issues by providing accurate and timely information, and identifying and escalating complex issues to senior management if necessary.
Gathering and verifying customer information, such as name, address, and payment details.
Updating customer records and account information in a timely and accurate manner.
Overall, a Voice Process Associate plays a critical role in providing excellent customer service or sales support by handling calls and interacting with customers in a courteous and professional manner. They must have excellent communication skills, be able to multitask, and have a customer-focused mindset to meet or exceed performance targets and ensure customer satisfaction.
