Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA
Plans and prioritizes tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
Assist with/perform other team tasks as the need arises.
Ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards
Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
Handle own work in process and support team efforts to ensure that individual, team goals are met.
Maintain key records like working files, email for reference and audit purpose
Handle basic day to day requirements of excel
Qualifications:
Graduation in any stream.
Essential skills:
Proven experience in international calling, good to have health/disability insurance.
Excellent English Communication (Both written & verbal)
Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
HR Connect: 9355510911
Job Type: Full-time
Pay: 20,
- 00 - 30,000.00 per month
Jadwal: - Day shift
Tunjangan:
Provident Fund
Experience:- total work: 1 year (Required)
Location:- Gurgaon, Haryana (Required)
Work Location: In person
+91 9355510911
