Process Associate - Voice

Company Overview

Blue Matrix Connect is a leading provider of BPO solutions, catering to global and domestic clients from various industries. Our services include Cold Calling, Sales, Marketing, IT services, HR, Email handling, Data scrubbing & Validation, Lead Generation, and Data Analytics. With our expertise in Operations and Business Development, we aim to bridge the gap between talents and employers.

Job Overview

The Process Associate - Voice role at Blue Matrix Connect is a full-time position based in Bangalore Urban, Karnataka, India. The role requires 1 to 3 years of experience and is part of our BPO solutions team. The Process Associate - Voice will be responsible for handling voice-based processes and providing excellent communication.

Qualifications and Skills

• Junior level position with 1 to 3 years of experience in voice-based processes
• Excellent communication skills, both verbal and written
• Ability to engage and build rapport with customers
• Strong problem-solving and decision-making abilities
• Attention to detail and accurate documentation
• Ability to work independently and as part of a team

Roles and Responsibilities

• Handle voice-based processes with professionalism and efficiency
• Conduct outbound calls for sales and marketing purposes
• Provide information and assistance to customers in a clear and concise manner
• Resolve customer complaints or inquiries with empathy and patience
• Document all customer interactions accurately and in a timely manner
• Collaborate with team members and other departments to achieve business goals
• Adhere to company policies and procedures
• Maintain a positive and professional attitude