Job Description
Company Introduction. Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology
Skills to drive innovation, we want to hear from you
Job Description. In this role you will often be the first point of contact for our Call Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals
To be successful in this role you must be a strong communicator, have great active listening and customer service
Skills, and have no trouble asking probing questions and researching an issue in-depth to solve a problem. Those most successful in this role are motivated self-starters who are comfortable in a dynamic, fast-paced, high call volume environment (yes, you will be on the phones all day), and consistently improve over time through coaching, proactive learning, and development planning
All associates in this role go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues. The issues you will encounter will vary in complexity from simple administrative tasks to more technical healthcare questions. The ultimate goal is to resolve the customers inquiry while providing excellent service
Because of the unique skill set, which marries technical product knowledge with the customer experience, you can have a career, not just a job. So, if youre looking for a positive work environment and the opportunity to propel your career, come join us!. Roles &
Responsibilities. To be qualified for this position, you:. Must be a Graduate / an undergraduate
Must have excellent communication
Skills both written and verbal
Have at least 2 + years of prior international call center experience
Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage). Must be technically savvy, change ready, and be able to adapt in our fast-paced environment
Can manage multiple programs/tools while supporting our customers
Need to be customer service focused, our customers are very important to us, and we need to show them how much we appreciate them daily
Have a good typing proficiency
Maintain the ability and desire to learn new tools and processes as we are always striving to give the best support to our customers
Have working knowledge of Microsoft Office products and basic computer literacy
You Will Be. Working US shift (India night shift) Monday-Friday from Office. Troubleshooting customer issues by putting your problem-solving
Skills to the test
Speaking on the phoneA LOT; you can expect to make / take anywhere between 25-50 calls a day
Documenting the customer interaction on the relevant platform, for every single call you take daily
Submitting tickets on behalf of the caller, password resets, unlocking accounts etc.,. Eligibility. s
