Process Associate

About IGT!

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Role & responsibilities:

1) Manage Inbound Calls

2) Provide Customer Care Support

3) Respond to customer inquiries regarding travel, including airlines and hotels.

4) Prior experience in international calling is preferred.

Preferred candidate profile

1) Undergraduate with 6 months of experience in customer service.

2) Graduate fresher only.

Perks and Benefits

1) Rotational shifts and days off

2) Attractive incentives

3) Five-day work week

Transport Facility

Both Side Cab Facility (Shuttle Plan)

Walk-In Interview - Deeksha. Bhatia

Please include the name Deeksha Bhatia on the CV.

Position: Customer Success Associate

Sector: BPO/Call Centre

Division: Customer Success, Service & Operations

Job Status: Full-time, Permanent

Role Classification: Customer Success

Qualifications

Undergraduate: Any Graduate