Process Associate - FITE (contractual)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Associate Trust & Safety Transaction Risk Investigator

The Transaction Risk Investigator will be responsible for various tasks related to investigating and eliminating online ecommerce risk. The ideal candidate will have experience in the ecommerce payments industry, possess previous trust and safety experience, and have a proven track record of success in a customer-driven work environment. This role requires strong analytical skills and the ability to thrive in a fast-paced team setting. The Transaction Risk Investigator will work under minimal supervision from the Manager and will rely on excellent judgment to plan and achieve goals.

Responsibilities:

Conduct investigations to identify and mitigate online ecommerce risk.

Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication.

Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties.

Ensure productivity and maintain highest quality assurance standards.

Leverages appropriate operational tools and applications to find the data.

Ability to successfully navigate websites.

Understands and adheres to workflow directions, SOPs.

Performs a variety of routine standard tasks in non-voice queues like email, chat etc.

Qualifications we seek in you!

Minimum Qualifications:

Any graduate

Freshers are eligible.

Minimum B2 proficiency in English CEFR

Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers.

Strong Problem solving skills

Strong time management and organizational skills

Aptitude for determining situational needs and providing appropriate solutions.

Must be able to work on a flexible schedule (including weekends)

Preferred Qualifications:

Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc.

Prior experience in Ecommerce Domain

Good Analytical & Problem-Solving skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.comand on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

Note:

You will be automatically registered for Triumph Asia's leading Virtual Career Fair for Diversity once you apply to this role listed with the participating organization. The fair will be held between Nov 12th and 14th. This is an exclusive opportunity for professionals with more than 3 years of experience to get placed in leading diversity- focused organizations in India.