Process Associate

What shall be your job responsibilities

Research industry and market dynamics to bring in the best industry practices

Conduct modeling and financial analysis

Participate in writing financial reports, hence you need to have an eye for detail and be data oriented

Monitor and manage the performance of portfolio companies

Assist in financial planning efforts helping you gain insights on the larger picture around finances and

its planning

Provide best available resolutions to customer pertaining to their credit/ debit card and upselling on

latest schemes available in credit card domain

Take full responsibility and ownership for end-to-end case resolution with focus on the First Contact

Resolution and Customer Satisfaction

Achieve daily, weekly and monthly targets on Quality and Performance

Motivate oneself and be up to date with knowledge of our Products, Pricing, Promotions and

Procedures

Ensure adherence to data privacy of customer information

Adhere to documented processes and procedures, whilst taking customer satisfaction into account

Communicate issues identified to immediate supervisors available on the floor to minimize operational

failures

Must Have's for this role -

Graduate /Diploma/Post Graduate - In any Discipline (Commerce & Business background preferred)

Ability to skillfully handle difficult situations and concerns for customers on calls

Quick decision making and proactive skills would be an edge

Flexible to handle calls for domestic clients; hence should be able to change between Hindi/English

language

Consent to work in a 24*7 rotational shift working environment

Confident, flexible with the ability to work in a fast paced and changing environment

Strong convincing skills would be edge for this role

Showing integrity in all aspects of the position by doing the right thing, taking responsibility and

delivering on the promise