As a Process Associate, you are responsible for handling our business processes and providing operational support to ensure efficient and accurate service delivery. This role typically involves performing routine tasks such as data entry, processing enquiries, addressing customer inquiries, documentation and ensuring compliance with company procedures.
Key Responsibilities:
- Process data entries, maintain databases, and ensure the accuracy of information in the system.
- Handle customer queries, and requests through phone, email, or chat.
- Review and verify documents for completeness and compliance.
- Collaborate with internal teams to streamline processes and resolve discrepancies.
- Maintain and update records of daily enquiries and ensure timely documentation.
- Submit daily reports and maintain operational metrics.
- Adhere to company policies, procedures, and compliance standards.
- Support the team with administrative and Processing tasks as required.
Key Skills and Qualifications:
- Bachelor's degree in any field (commerce, business, or operations preferred).
- Good communication skills, both verbal and written.
- Proficiency in MS Office, particularly Excel, Word, and data management systems.
- High level of attention to detail and accuracy.
- Ability to work in a fast-paced, deadline-driven environment.
- Problem-solving and critical thinking skills.
- Teamwork and collaboration abilities.
Experience:
- 0-2 years of experience in a similar role (freshers may also be considered).
- Experience with ERP systems or data processing is a plus.
Work Schedule:
- Flexible shifts (Depending on company requirements).
Career Progression: Process Associates can grow into roles such as Senior Process Associate, Team Leader, or Operational Manager based on performance and experience.
This role is ideal for individuals who enjoy structured tasks, attention to detail, and contributing to smooth operational processes in a professional environment.
